Last Updated: Nov 16, 2023

Thank you for choosing FinCoach Bangladesh Limited ("FinCoachBD," "we," "us," or "our"). Your privacy is of utmost importance to us, and this Privacy Policy is intended to inform you about how we collect, use, share, and protect your personal information in accordance with the laws and regulations of the Bangladesh financial market.

By accessing or using our website (https://www.fincoachbd.com) and mobile application (hereinafter collectively referred to as "Services"), you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect and process the following types of information:

Personal Information

• Contact Information: This includes your name, National ID, email address, phone number, and other similar data.
• Financial Information: We may collect information related to your financial status and history, including income details, employment details, and credit information, in compliance with the relevant financial laws and regulations of Bangladesh.

Usage Information

• Log Data: When you use our Services, we automatically collect information such as your IP address, device information, and browsing history.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and gather information about your interactions with our Services, adhering to the legal requirements regarding data privacy.

How We Use Your Information

We use the collected information for various purposes, including but not limited to:

• Providing Services: To offer and manage the financial marketplace, allowing you to compare and apply for loans and credit card products while ensuring compliance with Bangladesh's financial laws and regulations.
• Customer Support: Responding to your inquiries, addressing issues, and providing customer support in adherence to relevant regulations.
• Personalization: Customizing our Services based on your preferences and usage patterns within the framework of applicable laws.
• Marketing: Sending promotional materials, updates, and relevant information about our Services in accordance with the legal requirements of Bangladesh.

Data Security

We prioritize the security of your information and have implemented industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website is SSL certified, and customer data is stored in secured local cloud storage hosted by reputable cloud service providers, ensuring compliance with data protection laws in Bangladesh.

Third-Party Services

Our Services may contain links to third-party websites or services. While we strive to ensure they comply with the privacy laws of Bangladesh, we are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these third parties before providing any personal information.

Your Choices

You have the right to access, correct, or delete your personal information in accordance with Bangladesh's data protection laws. You can also opt-out of receiving marketing communications from us. To exercise these rights, please contact us at [info@fincoachbd.com].

Changes to this Privacy Policy

We may update this Privacy Policy in accordance with changes in laws or our business practices. Any changes will be effective immediately upon posting the updated policy on our website. Please check this page regularly for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices in relation to Bangladesh's financial market and laws, please contact us at [info@fincoachbd.com].

This Privacy Policy is effective as of the date stated at the top and applies to all users of our Services in Bangladesh.