FAQ

Frequently Asked Questions

Everything you need to know about the product and billing.

What is a Credit Card?
A credit card is a financial product through which banks provide sort of short-term loan to individual. In general, this loan refers to a credit limit up to which an individual can spend money for purchasing his/her necessities. At the same time individual can also withdraw money using this card at ATM.


What is the difference between a credit card and a debit card?
A debit card allows you to withdraw money or spend the same directly from your bank account deposits while a credit card, on the other hand, is similar to a short-term loan from the card issuer that allows you to make payments or withdraw cash.


What are the different types of credit cards available in Bangladesh?
In general, two types of Credit Card available in Bangladesh: Master card and Visa Card. There are also sub-categories under these brands. Like some banks have Silver, Gold, Platinum, Signature etc. categories.


What is a supplementary credit card?
It’s a card that is issued under the master limit of the principal card. A principal card holder is the main applicant who has been given the facility. This principal applicant may allow some of his/her limit to be used by his/her spouse or family members. In that case that spouse/family member is the supplementary applicant and card being allowed to him/her called the supplementary credit card.


How can I get a credit card?
You log-in to FinCoachBD.com, select your respective branch and click apply. Our site will redirect you to the respective bank’s application form. Fill the form, attach the required documents and submit. The respective bank will contact with you vide your account with FinCoach and if everything is in order, the bank will issue the credit card and inform you immediately.


How long does it take to apply for and receive a Credit Card?
It varies from bank to bank but in general it takes one week to get a credit card.


How to know if I am eligible for a credit card?
You can know if you are eligible for a credit card by checking its eligibility criteria as mentioned on the bank’s website. You may also contact the customer service department of the credit card providers to ascertain your eligibility.


What are the prevailing rates for Credit Card?
In general, it is 2.5% per month. That is annualized rate of interest is 30%


What is the minimum and maximum Credit Limit?
It varies from Bank to Bank. Normally the range is from BDT 50,000 to BDT 1,000,000


What does a credit limit mean?
A credit limit is the maximum amount of credit extended to you on your credit card. This maximum credit amount is subject to your profile, the repayment capacity, CIB report, etc.


How can I get a higher limit on my card?
Your credit limit is subject to your credit profile. As your income level and other parameters of your credit profile increases, your eligibility for credit limit increases. In addition, your spending nature and repayment history also supports you to get a higher credit limit.


What are the charges that a credit card normally has?
In general charges are – 

Annual Fees: On each active card bank impose a fee annually. It is the fee for having a card and is charged once a year.

Cash withdrawal fee: it is the charge that is imposed if you withdraw any cash within the credit limit. 

Late payment charge: Each month the bank general a statement against the card. If there any outstanding, the statement contains a deadline for payment. If you don’t pay by the specific date, the bank imposes a fee called “Late Payment Fee”.

Over limit charge: This is the fee when your outstanding exceeds the total credit limit. Normally it happens when you exhaust your full limit and then interest is charged thereby total outstanding exceeds the total limit. 


What is minimum payment amount?
It is the amount that you need to pay within due date to avoid late payment fee. Normally this amount comes to 5% of the total outstanding.


Do credit cards charge interest rates for non-payment?
Yes, credit card providers do charge cardholders with penalties if they are unable to pay the due amount on time. Cardholders are usually charged with an interest of 2.50% per month on their outstanding amount. The amount to be paid is calculated based on the formula: (Number of days counted from the date of transaction made X Entire outstanding amount X Interest rate per month X 12 months)/365.


Can I withdraw cash from an ATM using my credit card? Does it attract additional charges?
Yes, you can use your credit card to withdraw cash from an ATM. However, you withdrawing cash using a credit card incurs additional charges.


What is Reward point? How to redeem them?
It is the point that is earned by purchasing through card. For each taka expenditure vide card, the bank provides certain reward points that are accumulated in the card. The rate of earning reward points differs from bank to bank and from card to card. On a particular purchase, 1 card may let you earn 1 reward point while the other may let you earn 5. Also, the value corresponding to 1 reward point varies from card to card. To redeem these accumulated reward points, you can directly contact to their customer care or through their online application/platform.


What is Interest Free period?
It is the time frame within which if you pay the full outstanding, you need not to pay any interest for enjoying the credit.


What happens if I don’t pay my credit card bill on time?
If you do not pay your total credit card bill by the due date, you will be charged late payment fee plus interest from the date of purchase. In this case you will not be entitled enjoy the free credit period. Also, all new credit card purchases would incur interest until the bill is fully settled.


Can I convert my credit card purchases into EMIs?
Yes, you can convert your credit card purchases into EMIs.


What is a credit card balance transfer?
A credit card balance transfer is the transfer of one credit card’s outstanding amount to another. This is a tactic used by many lenders (banks) to entice clients to switch to another credit card. The balance transfer is done primarily to take advantage of low-interest rates and avoid any existing debts on credit cards.