FAQ
Frequently Asked Questions
Everything you need to know about the product and billing.
A credit card is a
financial product through which banks provide a sort of short-term loan to an
individual. In general, this loan refers to a credit limit up to which an
individual can spend money on purchasing his or her necessities. At the same
time, an individual can also withdraw cash using this card from an ATM.
A debit card allows
you to withdraw money or spend directly from your bank account balance, while a
credit card, on the other hand, functions as a short-term loan from the card
issuer that allows you to make payments or withdraw cash.
In general, two types
of credit cards are available in Bangladesh: MasterCard and Visa. There are
also sub-categories under these brands, such as Silver, Gold, Platinum, and
Signature cards offered by different banks.
It is a card issued
under the credit limit of the principal card. The principal cardholder is the
main applicant who has been granted the facility. The principal applicant may
allow a portion of the credit limit to be used by his or her spouse or family members.
In that case, the spouse or family member is the supplementary cardholder, and
the card issued to them is called a supplementary credit card.
You can log in to the
FinCoach platform, select your preferred branch, and click “Apply.” Our site
will redirect you to the respective bank’s application form. Fill out the form,
attach the required documents, and submit it. The respective bank will contact
you through your FinCoach account, and if everything is in order, the bank will
issue the credit card and inform you immediately.
It varies from bank to
bank, but in general, it takes one week to get a credit card.
You can check whether
you are eligible for a credit card by reviewing the eligibility criteria
mentioned on the FinCoach website. You may also contact the customer service
department of the credit card provider to confirm your eligibility. All
information is provided by the respective bank or financial institution.
It varies from bank to
bank; however, the typical range is between BDT 50,000 and BDT 1,000,000.
A credit limit is the
maximum amount of credit extended to you on your credit card. This limit is
determined based on your profile, repayment capacity, CIB report, and other
relevant factors.
Your credit limit is
determined by your credit profile. As your income level and other aspects of
your credit profile improve, your eligibility for a higher credit limit
increases. In addition, your spending behavior and repayment history also
support your chances of obtaining a higher credit limit.
In general, the common
charges include:
Annual Fee: Banks impose an annual fee on each active
card. It is charged once a year for maintaining the card.
Cash Withdrawal
Fee: This is a charge applied
when you withdraw cash within your credit limit.
Late Payment Fee: Each month, the bank generates a statement for
your card. If there is any outstanding balance, the statement specifies a
payment deadline. If you fail to pay by the due date, the bank imposes a late
payment fee.
Over-limit Charge: This fee is applied when your outstanding
balance exceeds your total credit limit. This may occur when you fully utilize
your limit and additional interest causes the total outstanding to exceed the
limit.
It is the amount you
need to pay by the due date to avoid a late payment fee. Normally, this amount
is 5% of the total outstanding balance.
Yes, credit card
providers charge cardholder’s penalties if they are unable to pay the due
amount on time. Cardholders are usually charged interest at 2.50% per month on
their outstanding balance. The interest is calculated based on the formula:
(Number of days from
the transaction date × outstanding amount × monthly interest rate × 12) ÷
365.
Reward points are
points earned through purchases made using a credit card. For every taka spent
using the card, the bank provides a certain number of reward points, which are
accumulated in the card account. The rate of earning reward points varies from
bank to bank and from card to card. On a particular purchase, one card may
allow you to earn 1 reward point, while another may offer 5. Similarly, the
value of 1 reward point also varies depending on the card.
To redeem accumulated
reward points, you can contact customer care directly or use the bank’s online
application or platform.
It is the time period
within which, if you pay the full outstanding amount, you do not need to pay
any interest for using the credit facility.
If you do not pay your
total credit card bill by the due date, you will be charged a late payment fee
along with interest from the date of purchase. In this case, you will not be
entitled to enjoy the interest-free credit period. Also, all new credit card
purchases will continue to incur interest until the outstanding bill is fully
settled.
Yes, you may convert
your credit card transactions into EMIs.
A credit card balance
transfer is the transfer of an outstanding balance from one credit card to
another. This is a facility offered by many lenders (banks) to encourage
customers to switch to a different credit card. Balance transfers are primarily
done to take advantage of lower interest rates and to manage or reduce existing
credit card debt.