FAQ

Frequently Asked Questions

Everything you need to know about the product and billing.

What is FinCoach?

It is a one-stop financial marketplace that offers comprehensive information on financial products from various financial institutions for both individuals and businesses.


What products does the platform currently offer on behalf of partner banks or FIs?

Retail Loans: Personal loans, home loans, car/auto loans, bike loans, and credit cards

Credit Cards: Rewards cards, cashback cards, travel cards, and premium cards

SME Loans: Unsecured loans, secured loans, working capital financing, and term loans


How does it work?

Our platform connects customers with multiple lenders. Based on the information provided, we analyze relevant data on available products and present an unbiased comparison to help customers make informed decisions. Clients can then apply digitally for their chosen products, either directly with the respective bank or through our platform. All required documents can be submitted online, and FinCoach provides end-to-end support throughout the process until final approval.


How can I check my loan eligibility?

It’s very simple. Just select your desired service, enter some basic information about your income, and click the “Check Your Eligibility” button. FinCoach will then calculate your approximate eligible amount and display relevant products and services from different banks.


Do I need to log in or create an account to check my eligibility?

No lengthy process is required! Simply provide minimal information and receive your eligibility report, along with a convenient comparison of various financial products from banks and non-bank financial institutions (NBFIs).


How can I Apply for any loan?

Simply choose your preferred bank and click the “Apply” button. FinCoach will redirect you to the detailed application form. Fill it out, upload the required documents, and submit your application.


Do I need to log in or create an account to apply for a loan?

Yes. To apply for a loan, you need to create an account on the FinCoach platform. It is completely free and easy to set up. If you already have an account, simply log in and apply through your preferred bank or financial institution. All communications will be managed through your profile.


How can I check my application status?

After submitting your application, a tracking number will be sent to your registered phone number and email address. You can easily check your application status by logging into your profile or using the mobile app.


How accurate is the loan eligibility estimate?

As long as you provide accurate and complete information, FinCoach will generate a reliable eligibility estimate that you can confidently rely on. However, final loan approval is subject to the credit criteria of the respective bank or financial institution.


Do I need to be physically present at the bank to submit the application?

No. You can submit your application digitally through the FinCoach platform. Once your application is submitted, FinCoach and/or the respective bank or financial institution will contact you.


When and how FinCoach’s offer can be great?
  • You’re short on time: It takes only a few minutes to find a lender that’s right for you, without having to settle for the first option you come across. If you don’t have time to compare lenders yourself or need help with the application process, our platform can assist you.
  • You’re not sure where to start: We provide advisory support and guidance for those who are new to business loans or unsure how to begin.
  • You’ve been rejected before: If your loan applications have been rejected in the past, you may have better chances by exploring options filtered according to your eligibility through our platform.
  • You want to explore unfamiliar options: We offer a wide range of financing options, helping you discover opportunities your business may qualify for—even ones you may not have considered before.


I have entered incorrect information in the system. How can I correct it?

You can log in to your profile and modify any information at any time before final submission.


I need to submit some additional documents to the particular bank/FI. How can I do that?

Log in to your account, navigate to your drafted application, go to the attachments section, and upload the required documents.


Are there any fees or charges for processing my loan through your platform?

No, it is completely free.


How can I find best option for me?

Simply enter a few basic details, including your income information, to receive a clear and reliable comparison. You can further customize the results based on parameters such as loan amount, interest rate, installments, and charges to find the option that best suits your needs easily.